Thursday, June 28, 2007

'No record of your reservation'

I had a little scare yesterday when I called Northwest Airlines to confirm that our names had been corrected. They said they have no record of our reservation.

My boyfriend Albie and I are flying to Sweden for one week in September. My former host father in New York was nice enough to find us great, cheap tickets through his American Express account with some frequent flyer miles added on. When I got the confirmation a month ago, however, I noticed that both our names were misspelled. My host father promised to take care of it.

"There are no remaining flights in this reservation," it said on the web site when I finally manged to log into our reservation.
"I'm sorry, that reservation has been cancelled," the nice lady on the phone explained.

"Oh crap! No Sweden for us!" I thought.

Well, after 45 minutes on the phone with American Express, it turned out that it was all their fault. When the names were being changed, they had to cancel one reservation and make an entirely new one. The new one was never made.

We're all set now, though. Sweden, here we come!

2 comments:

Kurt said...

Reminds me of one of my favorite Seinfeld episodes where Jerry and Elaine encounter their own set of problems at the reservation desk...

"Sorry, we have no record of your reservation"

"I made the reservation...I know I did. I remember you taking the reservation".

"Sorry...I don't see it."

"So you didn't hold the reservation?"

"Well..."

"See...anybody can TAKE a reservation. That's easy...to take a reservation...the key is really...the holding...it's the HOLDING of the reservation that's really the important part..."

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